Introducing our Agent Platform
An enterprise solution for rapid deployment and experimentation of the latest AI capabilities across multiple channels.
Web chat, email, phone, voice and video channels — all from one platform.
Intelligent agents that integrate with your core systems — so they can do real work, not just talk.
The platform deploys always-on customer service agents across web chat, email, phone, voice and video channels — with multi-language support built in.
Careful service design means agents augment and accelerate critical business processes, making them operationally useful and adoption-friendly from day one.
TelstraSuper
TelstraSuper are using an early version of our platform to explore ways to reduce handling and lead times for complex, heavily regulated financial transactions.
Reducing overall time
Improving process adherence
24/7 multi-lingual support across all channels
Key Features
A full-stack AI agent platform with everything you need to deploy intelligent, multi-channel customer interactions.
Advanced AI agents with chat, voice and avatar capabilities for natural, human-like interactions.
Streaming avatars for lifelike visual presence.
Extensive knowledge base integration for informed and accurate responses.
We integrate with CRM and core systems to enable complex business rules to be deployed at critical moments in your customer journeys.
For example, our clients are using the platform to seamlessly handoff to existing process flows and to automate complex communication tasks like sending personalised instructions via email to customers, saving potentially hundreds of hours of operational effort.
The platform provides voice and phone channel integration for seamless, convenient interaction with our AI agents.
Our platform uses industry leading semantic conversational awareness to make interactions more natural. Our agents won't interrupt customers mid-sentence, and our voices deliver rich natural sounding cadence and emotion.
Agent Core
For enterprise customers who need private, secure deployment and execution of their Agents and Tools, we offer our Agent Core component.
This allows customers to use the Agent Platform for managing your fleet of agents while retaining complete control over your data.
We use our industry-leading AI evaluation platform to work in partnership with enterprise clients to deploy on their trusted platforms.
Cloud Partners
Ready to Deploy AI Agents?
Book a demo to see how the Agent Platform can transform your customer service across every channel.
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